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Customer Support

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1) Clay becomes moldy. Is the product bad?

If you have repeated opening and closing the lid several times, depending on the amount of sunlight, mold can appear. Plus, if the hand or surrounding is contaminated in any ways when using the clay, the regenerated clay may contain bacteria from previous use. Also, when spraying water to regenerate the clay, if the water is not clean, it may also cause the clay to form molds. By taking out the portion where the mold is, you can continue to use the rest of the clay.

2) I want to glue the clay. What kind of bond should I use?

When gluing the clays together, use ‘Donerland Woodlac Bond’ for optimum result. When fixing your craft product onto some other places, a high-strength bond or a glue-gun is recommended.

3) Clay gets discolored. What can be done?

During drying process, the clay can become stained or discolored due to the moisture. When the clay is exposed to the direct sunlight, it can also crack or decolorize. Before putting the clay back to the plastic container, try to dry the clay in a shaded, vented-well and not-humid place as well as possible. 

5) What is the difference between Angel Clay, Honey Clay and Color Clay?

Angel Clay is soft as a baby’s skin. It can be mixed with watercolors, markers, highlighters, water-based pens and others to express as many colors as you wish to make.

Honey Clay comes in 9 primary colors. Its elasticity and adhesive strength are excellent that it does not need an additional adhesive to stick them together. Honey is also a main ingredient which allows it to be moist.

Color Clay is flour-based non-toxic clay which can be used for wide range of children, from toddler to school age children. 

4) My child seems to have swallowed the clay and other craft materials.

The Donerland clay and craft materials have been tested for safety according to the international regulation. However, since the clay and the craft materials are not manufactured for eating purposes, you should make sure that the children do not eat them. Once the child eats the clay or the craft materials, let the child drink lots of water and monitor for any unusual symptoms and seek for professional medical assistance.

6) Craft made from Color Clay has many cracks.

Since the Color Clay’s main ingredient is flour, when the clay is dried up and moisture is evaporated, cracks may appear. Using little bit of water during crafting to mend the cracks may repair the cracks.

7) Color Magic Clay melts down when it is placed on top of other products.

Color Magic Clay has a characteristic which is similar to the eraser; so when it is placed on plastic or coating materials (e.g., varnish, synthetic resin). Please read the precautions on the backside of the package carefully. For placement on top of a plastic product, a craft product made from Angel Clay, Angel Resin Clay or Honey Clay will be a better option.

8) How long does the Color Magic Clay need to be boiled in water?

Color Magic Clay should be boiled in water after crafting is completed. Boiling period depends on the size of the product made. If the product is smaller than 3 cm, 10 minute is enough. If the product is bigger than 3 cm, about 20 minutes is needed. Do not put it in the microwave oven. Using the microwave oven will melt everything down; boil in the water. 

9) Angel Sand has some odor.

Since the Angel Sand is stored in a sealed plastic pack, it may have some odor at first. Spread out the Angel Sand and let it be exposed to air. The Angel Sand will absorb the air, inflate and become sandy. Mix the sand thoroughly for full air absorption.

10) Are coloring tools not included in the miniature series?
Donerland Miniature Series does not included coloring tools. With Angel Clay and Angel Resin Clay watercolors, markers, water-based pens and others colors can be used together to make various different colors.
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